Made to Order Policy
Lejer Boutique produces made-to-order shoes.
The whole purpose of our made-to-order selection is less waste & more options for you. Plus, we reward you for your patience and commitment to sustainability with this personalized option by offering discounts depending on the waiting time.
Depending on the complexity of the shoe model the production can take between 4-12 weeks.
Once production is finalised, then we commence preparing your order for shipment to you.
What is a Made-to-Order Pair of Shoes?
At Lejer Boutique we produce made to order shoes, in colors and leathers you can customize. We offer leathers already available in our warehouse and you can also select custom leathers.
What can I customize for my shoes?
1. Width: You can choose the width of your shoes, depending on your type of feet. How to measure guide is provided on our website. When customizing your shoes you can upload a photo of your feet, this will help us better construct your shoes.
2. Color: Made-to-order shoes can be customized using the readily available colors on our website, which we have in our inventory, or by choosing a different color which we will need to procure. Please email us for more information.
3. Type of Leather: You can select different materials from the ones readily available on our website or upload a photo with the color and leather of your choice. Please email us for more information.
4.Accessories: Depending on the model you can select your buckle and bows.
Made-to-Order Cancellation Policy:
Please ensure to read this made-to-order policy & the product page (of the shoes you are intending on purchasing) carefully before committing to your purchase and placing an order.
Once an order has been placed & production commenced, all orders cannot be cancelled or refunded, including: unexpected delays, change of mind, sizing changes or sudden cancellations.
Important Disclosure 1 - Shoes Sizing: Please provide us with the information about your feet while customizing your shoes, Please make sure you check the measurement of our shoe lasts and compare them against your measurement, as depicted on our Shoes Fit page.
If you have any doubts about the measurements, our team will be happy to consult you, please send us an e-mail at info@lejerboutique.com.
Important Disclosure 2 - Color, Leather & Accessoties: As the shoes are being made from scratch at different points in time, they may differ in color to the original cut as displayed on the website. This is due to leather sourcing where an entirely new batch of leather has been used. Even though the color of the leather sourced is as close as possible to the original color shown, we will not be held liable for any minor variations in colour.
Important Disclosure 3 - Slight Adjustments: Construction of made-to-order shoes can change without formal notice. Slight adjustments may include but not limited to stitching, design internals ie. padding/lining, straps & zippers.
Can I Return my Made-to-Order Shoes?
Yes, if for some reason your made-to-order shoes, did not fit as expected or simply did not suit you; you may return them either for an exchange or refund. Refer to our Returns Policy.
However, before returning your made-to-order shoes, we recommend seeking post-purchase alterations (if required) rather than returning it and having it re-produced from scratch.